RoomLagbee - Refund and Cancellation Policy

1. Cancellation Policy

Standard Cancellation: Guests can cancel their booking through their RoomLagbee account dashboard or by contacting customer support.
Free Cancellation Window: Cancellations made at least 24 hours prior to the scheduled check-in time are eligible for a 100% full refund.
Late Cancellation: Cancellations made within less than 24 hours of the check-in time may incur a cancellation fee equivalent to the room charge for the first night, depending on the specific hotel vendor's policy.
No-Show Policy: If a guest fails to arrive at the hotel on the booked check-in date without prior cancellation ("No-Show"), no refund will be issued.

Eligible Refunds: Refunds are granted for cancellations completed within the valid free cancellation window or in cases where a hotel vendor cancels a booking due to unforeseen availability issues.
Processing Time: Once approved, refunds will be initiated immediately and credited back to the original payment method (Credit/Debit Card, Mobile Banking, or Bank Transfer) within 5 to 7 business days.
Partial Refunds: If you decide to shorten your stay after checking in, refund eligibility for the unused nights will depend entirely on the individual hotel vendor's terms.

Certain discounted rates, promotional offers, or peak-season reservations may be marked as "Non-Refundable" during the booking process.
Non-refundable bookings cannot be canceled, modified, or refunded once confirmed.

Requests to change check-in dates or room types are subject to availability and potential price adjustments by the respective hotel vendor.

If you face any issues with a cancellation or refund request, please contact us: