Privacy Policy

1. Information We Collect

We collect two main types of information across all our digital platforms:

  • Personal Information: This includes data that can identify you as an individual, such as your full name, email address, phone number, physical address, and payment details. We only collect this information when you voluntarily provide it (e.g., creating an account, booking a hotel room, subscribing to our newsletter, or contacting customer support).

  • Non-Personal Information: This includes data that cannot be used to identify you directly, such as your browser type, device details, operating system, IP address, browsing activity, geographic region, and platform usage statistics. This information is collected automatically via cookies, web beacons, and analytical tracking technologies.

2. How We Use Your Information

The information collected by RoomLagbee is used for the following purposes:

  • Service Provision: To operate, manage, and maintain our platform, facilitating seamless hotel searches and room bookings.

  • Communication: To send booking confirmations, platform updates, security alerts, and respond to your customer support inquiries.

  • Personalization & Marketing: To send promotional offers, newsletters, and tailored recommendations (only with your explicit consent).

  • Platform Improvement: To analyze usage trends, enhance user experience, optimize site performance, and debug technical issues.

3. Sharing & Disclosure of Information

We value your privacy and do not sell your personal data. We may share your information only under the following circumstances:

  • Hotel Vendors & Service Partners: We share necessary booking information (e.g., your name and contact details) with hotel vendors listed on RoomLagbee to confirm and manage your reservations.

  • Third-Party Service Providers: We may work with trusted third-party providers (such as payment gateways, hosting services, and analytics partners) who assist in running our services. These providers are bound by strict confidentiality contracts.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulations, or to enforce our terms and protect our legal rights.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy—such as processing bookings, resolving disputes, and maintaining active accounts. Data may also be retained longer if required to comply with legal, accounting, tax, or regulatory obligations.

5. Security Measures

We implement robust administrative, technical, and physical security precautions to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. While we follow industry standards to secure your data, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • Access & Correction: You can update or correct your personal information directly through your RoomLagbee account settings.

  • Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in the email.

  • Data Deletion: You may request the deletion of your account and personal data by contacting our support team.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, platform features, or legal requirements. Any modifications will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy regularly.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

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